Ticketing System

AceBill features an integrated ticketing system to enhance your customer service and issue resolution process. Our system allows agents to efficiently manage customer inquiries, troubleshoot problems, and track support cases.

Key Features

Ticket Management

View and monitor open, pending, and resolved tickets to effectively manage agent workloads.

Email Integration

Simplify ticket creation and responses directly via email, enhancing convenience for both customers and agents.

Ticket Classification and Assignment

Organize tickets with classifications and assign them to specific agents or queues for better resolution efficiency.

Ticket Queues

Classify tickets for any type of service or request. Also, useful for when there is a service outage you can put all the related tickets in the same queue to be handled. Parent/Child tickets are perfect for outages.

Ticket Escalation

Automatically escalate critical tickets based on urgency or time.

Reporting

Gain insights into ticket volumes and resolution times helping to improve service strategies.

Field Technician Portal

Empower your technicians with the Field Technician Portal, providing all necessary tools to manage daily tasks and service calls efficiently.

Access Essential Information

Technicians can view schedules, customer details, and service requirements directly in the portal/app.

Mobile-Friendly Interface

Manage jobs, log work, charge customers, and update service records on the go.

Improved Productivity

Streamline field service management with features for clocking in/out, and updating task statuses.

Enhanced Oversight

Dispatchers and managers gain insights into field operations, technician productivity, and job status.

Innovate and Grow with AceBill

AceBill is committed to empowering service providers with the tools to innovate and stay competitive. By enabling integrations with IoT and IPTV, AceBill not only enhances your service capabilities, but also positions your business for sustained growth.