Comprehensive Customer Lifecycle Management

AceBill offers advanced tools to manage every aspect of the customer lifecycle, from signup to ongoing service. Our platform centralizes customer data, tracks service and maintains detailed billing records, empowering you to deliver superior service and strengthen customer relationships.

Key Features

Customer Profiles: Easily create and manage detailed profiles with contact information, service locations, equipment details, and billing preferences. Access consolidated customer data from a centralized database to enhance service delivery.

RADIUS: Integration with our own high-performance, modified RADIUS for user authentication. Our custom RADIUS supports standard authentication as well as the newer dPSK/ePSK authentication with Cambium, Ruckus and TP-Link access points.

Billing History: Maintain a complete history of financial transactions for each customer, including invoices, payments, and outstanding balances. This transparency aids in resolving queries and ensures accurate billing and financial forecasting.

Open APIs: Integrate your application with our billing platform with our open APIs.

Comprehensive Customer Lifecycle Management

Key Features

Customer Profiles

Easily create and manage detailed profiles with contact information, service locations, equipment details, and billing preferences. Access consolidated customer data from a centralized database to enhance service delivery.

RADIUS

Integration with our own high-performance, modified RADIUS for user authentication. Our custom RADIUS supports standard authentication as well as the newer dPSK/ePSK authentication with Cambium, Ruckus and TP-Link access points.

Billing History

Maintain a complete history of financial transactions for each customer, including invoices, payments, and outstanding balances. This transparency aids in resolving queries and ensures accurate billing and financial forecasting.

Open APIs

Integrate your application with our billing platform with our open APIs.

Self-Service Customer Portal

AceBill’s self-service portal allows customers to manage their accounts independently and securely, enhancing the customer experience and reducing operational demands on your staff.

Account Dashboard

Customers can view their account status, billing details, usage data, and payment history all in one place.

Online Payments

Offer secure bill payments and one-time payment options within the portal, including auto-pay capabilities.

Support Resources

Customers can submit support tickets within the portal, enhancing support efficiency and satisfaction.

Benefits of the Customer Portal

Improved Customer Experience

Provides a seamless self-service experience, putting control directly in customers’ hands.

Greater Customer Autonomy

Reduces dependency on customer support for information and account changes, empowering customers with a DIY approach.

Operational Efficiencies

Automates account management, significantly reducing call volumes and freeing up resources.

By integrating AceBill’s customer management tools, your ISP can not only improve customer satisfaction and loyalty but also enhance operational efficiency and data-driven decision-making.

Experience AceBill Today

See how AceBill can transform your ISP’s customer management. Contact us for a demo and discover the benefits of our comprehensive platform.